Terms & Conditions

  1. If anything is unclear in our terms and conditions, email us your questions for clarification. Once the deposit has been paid into our account, this serves as confirmation that you, the client, accepts our terms and conditions. 

    PAYMENT TERMS AND CONDITIONS: 

    • Confirmation of orders

    Quotations are free and valid. Items will, therefore, be provisionally booked out for you, should they be available. If no deposit is received for the initial booking or no contact has been made in writing (email), all items will be released.


    An order is confirmed once a 50% deposit has been paid and the terms and conditions have been signed. 

    The client is responsible for all breakages, damage, loss or theft of hiring goods.

    Hiring goods will not be released if The Hire Haus has not received proof of payment and signed terms and conditions

    • Cancellation Terms & Condition:

    Should an order be cancelled more than 14 days prior to the commencement time, a 10% cancellation fee will be charged.

    A 25% cancellation fee will be charged should an event be cancelled within 7 - 14 days prior to the event.

    A 50% cancellation fee will be charged should an event be cancelled within 4 - 7 days prior to the event.

    A 75% cancellation fee will be charged should an event be cancelled within 2 - 4 days prior to the event.

    A 100% cancellation fee will be charged should an event be cancelled within 48 hours of the commencement time. 

    Please note that we do not have credit card facilities available for payments, we only accept EFT payments

    Please note that fees incurred for international banking transactions will be for the client's account


    GENERAL TERMS AND CONDITIONS

    1. All items are subject to availability at the time of your confirmation payment.

    2.  The final payment is due 2 weeks before the event, unless orders are placed within a day period before the event, in that case, immediate full payment is due in order to book the items and secure delivery/collection.

    3. Every client will be required to print their name and sign our copy of the invoice. The client will also be asked to count on site, they can opt to count or opt NOT to count, should the client opt not to count, The Hire Haus will not take responsibility for breakages or shortages once the items leave the premises. 

    4. All goods hired out are only guaranteed for the day of the event. While we try our best to accommodate for early delivery, we reserve the right to alter delivery and collection times/dates. 

    5. The Hire Haus takes no responsibility for any breakages or shortages once the items leave our premises in Plumstead. The Client will be invoiced for any broken or unaccounted items. Should the client become aware of any breakages or shortages, the client needs to send a message and preferably  photographic evidence via email, before the event. That way, we can refund the client accordingly. Any breakages or shortages reported after an event, will be charged for as per our usual process.  

    6. Fees do not include set up and break down. Should Hire Haus staff arrive for a collection, and breakdown/packing up of items needs to take place, the client will be charged accordingly. 

    7. Final numbers to be sent 2 weeks prior, no changes can be made after that. 

    8. If an item is missing, comes back damaged or in a condition in which it cannot be used again, the Hirer will be liable to reinstate that item at its replacement value. This is not the same cost as the hiring price. This includes the crates and buckets in which the items arrived. 

    9. The Hirer will be liable for all legal and management fees accumulated over and above any monies due to The Hire Haus. 

    10. Any event décor that is hired out and “not used” will be charged for. 

    11. DELIVERIES AND COLLECTION - The Hire Haus offers delivery and collection services, and we endeavor to accommodate each client's scheduling needs, however, it is on a first come first serve basis, Should our schedule reach capacity for one particular day, we reserve the right to decline, or attempt rescheduling. 

    12. All deliveries/collections will be charged for accordingly. 

    13. The hire items that the client has hired must be available for collection at the same delivery address. The hirer will be charged for overtime if the hire items are to be collected elsewhere. 

    14. Should you for any reason postpone your function, change the date or the venue, The Hire Haus reserves the right to cancel your order should the items not be available for your new date. Your deposit is then forfeited. The Hire Haus will do what they can to offer alternatives before cancelling the order. 

    15. Any missing packaging ie: crates/crate inserts/cardboard boxes, will be charged for. 

    16. Only drip free candles may be used in our candle sticks/holders please. 

    17. We reserve the right to charge a fee if any of these items have permanent damage due to wax. 

    18.  Owing to the exclusivity of our collection, there is no guarantee that quantities will remain the same. This is a result of breakages and general losses owing to the nature of our business. The Hire Haus will endeavour to source the item or replace it with something similar and clients will be informed with sufficient notice in order to make adjustments accordingly. 

    19. BREAKAGE DEPOSIT: The client will be charged a refundable breakage deposit before the event. Should all items be returned in an acceptable manner and accounted for, the deposit will be refunded within 7 days.

    20. CHARGED DAILY RATE: Please note that a daily rate will be charged for late returns. Our items are hired out more than once a week and our turn around times are important. Your return date will be stated on your invoice. Please take note our hiring period is 4 days. 

    21. If you return your order later than the date on the invoice, please note that you will be charged a 15% cost of the total per day (unless otherwise stated). We strive to make sure all of our clients get the items they have paid for, so it is important our items are delivered on time so that we can wash and re pack for the next event. 

    22. Please note: any breakage deposit refunds going into an international account, will be charged accordingly to compensate for bank charges incurred by The Hire Haus

    TAKING CARE OF OUR ITEMS: 

    CUTLERY: Please do not put into a dishwasher

    UNDERPLATES: PLEASE DO NOT WASH the underplates. NO wet underplates to go into crates. No abrasive materials to be used on underplates. They are not dishwasher friendly. Please ensure that you do not pack more than 22 underplates per crate. To protect the rim, the underplates must be repackaged with the bubble wrap exactly how they arrived. Please note, underplates are not for eating, they are for décor purposes. So if an underplate is eaten off and is scratched by a knife or fork, you will be charged for damages. 

    PACKAGING: All items and packaging (ie: crates and bubble wrap) must be packed in the same way it was received. Please do not force items into their crates, there will always be enough crates for the items you have hired. Breakages will be charged for. 

DELIVERY & COLLECTION ARRANGEMENTS:

Venue:

Date: 

Planner or person of contact name:

Contact Details:

Signature: 

Bank details for refund: