Terms & Conditions

  1. Quotations are free and valid for 14 days after date of issue.

  1. Orders are only confirmed once the signed contract and a 50% deposit has been received.

  1. We can only accept EFT payments – no credit cards, cash or cheques.

  1. The final payment is due 2 weeks before the wedding.

  1. All goods hired out are only guaranteed for the day of the event. While we try our best to accommodate for early delivery, we reserve the right to alter delivery and collection times/dates.

  1. The Hire Haus takes no responsibility for any breakages or shortages once the items leave our premises in Plumstead. Client will be invoiced for any broken or unaccounted items. 

  1. Fees do not include set up and break down.  

  1. 50% of the total amount of the booking is non-refundable in the event of cancellation. Please note that even if your wedding is cancelled due to covid or a pandemic, 50% will be non refundable, or a credit note will be issued. If the function is cancelled 2 weeks/14 days prior to the event, The Hire Haus shall be entitled to 100% of the booked amount. 

  1. Final numbers to be sent 2 weeks prior, no changes can be made after that.

  1. If an item is missing, comes back damaged or in a condition in which it cannot be used again, the Hirer will be liable to reinstate that item at its replacement value. This is not the same cost as the hiring price. This includes the crates and buckets in which the items arrived in. 

  1. The Hirer will be liable for all legal and management fees accumulated over and above any monies due to The Hire Haus.

  1. Any function décor that is hired out and “not used” will be charged for.

  1. All deliveries/collections will be charged for accordingly. The hire items that the client have hired must be available for collection at the same delivery address. Hirer will be charged for overtime if the hire items are to be collected elsewhere.

  1. Should you for any reason postpone your function, change the date or the venue, The Hire Haus reserves the right to cancel your order should the items not be available for your new date. Your deposit is then forfeited. The Hire Haus will do what they can to offer alternatives before cancelling the order.

  1. Only drip free candles may be used in our candle sticks/holders please. We reserve the right to charge a fee if any of these items have permanent damage due to wax.

  1. CUTLERY: We understand that you would want to possibly re wash our cutlery before use, due to COVID-19. We do wash it before it leaves so it is clean, but you are welcome to rewash should you wish. Please do take good care of them should you wash and only use warm water, sunlight liquid and a soft cloth. No hard brushes and no dish washer. Please note that boiling them (koshering) the cutlery and items is not allowed and damages will be charged for.The client will be held liable for any damages at the full and total cost of the item. This is not the hiring cost, this is the purchase price of the item.

  1. UNDERPLATES: No abrasive materials to be used on underplates. They are not dishwasher friendly. Please ensure that you do not pack more than 22 underplates per crate. To protect the rim, the underplates must be repackaged with the bubble wrap exactly how they arrived. Please note, underplates are not for eating, they are for décor purposes. So if an underplate is eaten off and is scratched by a knife or fork, you will be charged for damages. 

  1. PACKAGING: All items and packaging (ie: crates and bubble wrap) must be packed in the same way it was received. Please do not force items into their crates, there will always be enough crates for the items you have hired. Breakages will be charged for. A packaging instruction sheet will be added to your order with your invoice.

  1. BREAKAGE DEPOSIT: The client will be charged a refundable breakage deposit before the event. Should all items be returned in an acceptable manner and accounted for, the deposit will be refunded within 7 days.

  1. Please note that a daily rate will be charged for late returns. Our items are hired out more than once a week and our turn around times are important. Your return date will be stated on your invoice. Please take note our hiring period is 4 days.

  1. If you return your order later than the date on the invoice, please note that you will be charged a 15% cost of the total per day (unless otherwise stated). We strive to make sure all of our clients get the items they have paid for, so it is important our items are delivered on time so that we can wash and re pack for the next event.

  1. Please note, NO order will leave our premises unless you have paid for the order in full.

  2. We have an order minimum of R500 – this excludes delivery, collection and refundable deposit 




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